WA Careers Centre Evaluation

Project area: Evaluation
Sector: Education – Career Development
Client: Education – Career Development

Miles Morgan conducted an evaluation of WA Career Centre, which provides free career guidance, advice and information to Western Australians of all ages, including school students.

The project used a mix methods approach. It involved intensive on-site consultation, semi-structured open-ended interviews, an online survey, and overall review of service activity and user satisfaction data over the period 2010-2014. This data was then triangulated across a range of sources and reported against to provide comprehensive findings and recommendations against a series of specified evaluation questions.

The resulting report outlined extensive and detailed findings against the specified evaluation questions, identifying the areas in which the Career Centre was performing well, and also made a number of practical, targeted recommendations aimed at addressing gaps in service provision and enhancing the quality of service provided to clients.


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